Return and Refund Policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can write to us at firstname.lastname@example.org or choose the “RETURN AND REFUND” option in case you contact us through the contact us page.
If your return is accepted,
- We will initiate the reverse pick up to get the parcel collected
- In an event if your address is not coming under our reverse pick up service area, we will request you to send the item back to our warehouse.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom made products or the products purchased at more than 90% discounts are not returnable.
We offer FREE one time exchange for purchases made within India. International (outside India) orders are not exchangeable.
100% Cash Refund - is available against the item we receive back in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
50% Cash Refund - is available against the item we receive after usage / washed / weared. Proof our purchase will be always required.
COD + Reverse Pick Up Charge - We may deduct INR 150 if the purchase made as COD (Cash On Delivery) + Reverse shipping charges (INR 275) may be applicable if we have to pick up the item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 business hours. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at email@example.com.